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Extinct Merch

Return Policy

Last Updated: 02/10/2025

At Extinct Merch, we pride ourselves on delivering unique, high-quality apparel. Because we approach our products with a carefully curated process, we cannot accept returns for preferences or sizing errors. Please review this policy to understand how we handle refunds and exchanges.

1. 30-Day Quality Promise

If your order arrives and there is a clear mistake on our part, we will happily resolve it within 30 days of the delivery date. This includes:

  1. Manufacturing or Printing Flaws – Blurred or misaligned designs, missing prints, etc.
  2. Damaged Merchandise – Holes, tears, or visible defects upon arrival.
  3. Wrong Item Received – If we shipped a design or size different from your order confirmation.

If you experience any of these issues, we’ll provide a replacement or a full refund (including any shipping costs you initially paid).

2. What’s Not Covered

  1. Change of Mind – We cannot accept returns or exchanges if you simply decide you don’t want the item anymore.
  2. Sizing Errors – Please consult our size charts or contact us with questions before placing your order.
  3. Minor Color Variations – Slight differences between on-screen images and the actual product may occur.
  4. Normal Wear & Tear – Damage after regular use or washing is not eligible for return.

3. Return & Refund Process

  1. Contact Us Promptly
  2. Provide Details
    • Clearly describe the issue (e.g., damage, printing error).
    • Attach clear photos showing the defect or incorrect product.
    • Include your order number and purchase date.
  3. Await Confirmation
    • We aim to respond within 2 business days.
    • If your claim is approved, we’ll arrange for a replacement or refund.
    • In most quality-issue cases, you won’t need to return the original item. If we do request it back, we’ll provide a prepaid shipping label.

4. Shipping Costs

  • For eligible issues, we’ll cover shipping costs or provide instructions so you’re not out of pocket.
  • For ineligible returns (e.g., change of mind, incorrect size), we unfortunately cannot process a refund or exchange.

5. Why This Policy?

We maintain a curated approach to inventory and design. Accepting returns for non-defective reasons leads to unsellable merchandise, which increases costs across the board. By focusing on genuine errors, we can keep our standards high, our collection fresh, and our pricing fair—while still taking care of customers if something goes wrong on our end.

6. Questions?

Please reach out with any questions before or after purchasing. We’re here to help you find the perfect item.

Thank you for shopping with Extinct Merch. We appreciate your support and are committed to ensuring you receive a product you love—every single time!